Our Relationship with Your Data
Renzarix values open communication about privacy. This document explains how we manage personal details when you use our website to look for or book private jet charter services. We follow the Personal Data Protection Act, also known as the PDPA, of Singapore. We make sure your personal details remain private and all your private details are handled properly by our platform in accordance with regional aviation and consumer standards.
Information You Give Us
When you look for charter choices or reserve an aircraft hold, you give us specific personal details through our digital interface. This includes your full name, passport details, phone number, and email address. We collect these details to hold your provisional booking. Final transaction details are handled when you visit our physical office. We only ask for personal information that we need to organize your flight itinerary. If you choose not to share this information, we will not be able to hold your aircraft seat or respond to your questions.
Information Gathered from Your Device
Our website uses online tools to see how people interact with our pages. This includes your IP address, browser type, and the pages you visit. We use cookies to remember your choices and make your online visits easier. Google and other networks show our advertisements across the internet. These networks use cookies to show ads based on your past visits to our website. You can change your browser settings to stop cookies if you want. You can also opt out of Google ad personalization by changing your Google account settings.
How We Utilize Your Details
We use your information to coordinate your flight travel schedules. This means sharing necessary details with flight crews, airport workers, and ground manifest teams in Singapore. We also use your details to send flight alerts, answer support messages, and share updates about our charter choices. If you do not want to receive marketing updates, you can click the unsubscribe button in any email. We do not sell your personal details to outside companies for marketing purposes.
Safeguarding and Storing Data
We keep your information only as long as necessary to complete your travel tracking or follow Singapore local laws. We use digital protective tools to stop people from seeing your private information without permission. Your data is stored on protective servers. While no internet system is fully closed to outside threats, we constantly update our safety steps to protect your personal information. We train our workers to handle your data with high privacy standards.
Your Rights Under Singapore Law
The PDPA gives you clear rights regarding your personal information. You can ask to see a copy of the personal details we hold about you. If you notice any mistakes in your passenger registration, you can ask us to change them. You can also ask us to stop using your details for marketing at any time. We will respond to your requests within the timeframe set by Singapore law. We do not charge fees for basic data requests.
Connecting With Us
If you have any questions about this document, or if you want to update your personal information, please send an email to jet@renzarix.com. Our team will answer your questions and help you with your data requests. Our support lines stay live from 10:00 AM to 5:00 PM, Singapore Standard Time, Monday through Friday. We value your feedback and work to answer every message quickly.